ENVOL

LEGAL

RETURNS & REFUNDS

Last updated: October 2026

30-DAY MONEY-BACK GUARANTEE

If you are not happy with your print for any reason, email hello@envol.art within 30 days of delivery with your order number and a photo of the print. We will refund the full price to your original payment method.

There is no need to send the print back. Every ENVOL print is made to order for you, so we would rather you keep it than ship it across Europe.

DAMAGED OR DEFECTIVE PRINTS

If your print arrives damaged in transit or there is a production defect, we will replace it at no cost to you.

To report a damaged or defective print:

  1. 1.Email hello@envol.art within 14 days of delivery.
  2. 2.Include your order number and 2–3 photos showing the damage or defect.
  3. 3.We will confirm a replacement within 2 business days.

Replacements are shipped at the same specification as the original order, at no charge.

WHAT WE DO NOT COVER

—Refund requests made more than 30 days after delivery.
—Damage caused after delivery.
—Colour variation between screen and print — colour rendering varies between monitors. We recommend viewing our prints on a calibrated display before ordering.

REFUNDS

Approved refunds are processed to the original payment method within 5–10 business days. Your statutory rights as a consumer are not affected.

CONTACT

For any issue with your order:

hello@envol.art